FAQ

At the moment, we only ship within the United States and Canada.
Orders over $60 gets free shipping.

*Standard Shipping usually cost around $4 (7-10 days)
*Expedited Shipping cost around $10 (2-3 days)

*These rates subject to change based on your location

This usually depends what shipping option you select.

- If your purchase is over $60, it would take about 2-3 days
- Expedited Shipping takes 2-3 days
- Standard Shipping takes 7-10 days

We process the order and shipment within 1-2 business days. Please note, we do not ship over the weekend, holidays, and off business hours.

Our business hours are 8AM - 6PM (Monday to Friday). Any orders placed after 6PM will be processed and shipped next business day.

We have a robust system that will send you an email with tracking details. You also can recieve updates through a text message if you opt-in. The email will contain tracking number and the status.

You also have the option to buy and track your shipping through Shop App at chekout.

*If you don't see any tracking details, please allow 24 hours for the system to update it.

You can find our Shipping Policy here.

We ship our orders quickly. Once the order has been confirmed, it would not be possible for us to change your order.

You can contact us via online chat and we will do our very best to help you with your request.

Yes, we do accept returns, but your order must be eligable for return. Check to see if your order is eligable for return.

We support our customers via
- live chat
- email (contact@acentriq.com)
- submit a form

Please note that our customer support hours are from Mon - Fri (8AM to 6 PM EST) excluding weekends and holidays.

You can find our Terms and Conditions here.

You can find our Sizing Chart here.